Get There Early: Outrage and Insurance
[This is an extract from Chapter 3 of Bob Johansen's new book, Get There Early: Sensing the Future to Compete in the Present. The previous extract, on responses to the "VUCA opportunity" in science and leisure, is here; on health and education, is here; a discussion of "the VUCA opportunity" is here; the introduction to the chapter is here. -Ed.]
The Outrage Industry. Out of all the companies with which I have worked, Target is the only one for which a community relations person has been present at every workshop I have done—across the company. Target’s relationships with its local communities are a visible part of its corporate strategy. Target stores are in local communities, and the corporation makes a noble attempt to be active local contributors. Five percent of Target’s profits are dedicated to the local communities they serve.
Just as it is difficult for large corporations to develop intimate relationships with individual customers, it is difficult for a large corporation to engage with many different local communities. Even within a single community where a single Target store is located, there are many different kinds of people and many different views on most issues. Target is very community minded, but the communities it serves are extremely diverse. It is difficult if not impossible to please all community members. Target’s community commitment gets played out in the real world of communities in which people do not always agree on what is appropriate.
Technorati Tags: IFTF, risk, Get There Early, VUCA, Bob Johansen, future
Recent Comments