Great little NPR story today on the trend towards outsourcing call center piecework to at-home workers. Is Alvin Toffler's "electronic cottage" finally coming true?!
NPR : Call Center Outsourcing Slows
Morning Edition, February 23, 2006 · There are signs that the trend toward outsourcing call center jobs to low-wage countries like India may be slowing down. Research shows that some call centers are most effective when staffed by Americans.
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