In Infoworld: The Enterprise Blogosphere, an article on the use of blogs and wikis by business. There is not too much new here, but its a nice overview, with pointers to applications, discussions of concerns and processes. Quoted Martin Wattenberg, IBM researcher, formerly worked on Map of the Market visualization.
...To qualify as intelligence, information muct be both used and renewed. Good synapses fire fast and standard groupware can be too structured and rigid to support real-time, off-the-cuff data collection for workgroups or projects. Easy and informal, e-mail and IM remain the knowledge-sharing tools of choice for many employees. But after a message has been sent and read, it often drops into the network netherworld never to be seen or used again.
To facilitate the exchange of information and to establish customized, user-friendly data archives, companies such as Cisco, Disney, Hewlett-Packard, General Motors, IBM, Intel, Microsoft, Nokia, Novell, and Yahoo are turning to a new breed of collaboration tools: blogs and wikis. Each helps fill the gaps left by traditional groupware in a different way.
“Blogs and wikis play opposite roles,” says Martin Wattenberg, a researcher on the collaborative user experience team at IBM Watson Research Center. “Blogs are based on an individual voice; a blog is sort of a personal broadcasting system. Wikis, because they give people the chance to edit each other’s words, are designed to blend many voices. Reading a blog is like listening to a diva sing, reading a wiki is like listening to a symphony.” ....
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